Terms and Conditions

Petal Pot Florist – Event Planner
Last Updated: 16/2/2026

Welcome to Petal Pot Florist. By booking or using our services, you agree to comply with the following Terms and Conditions:

1. Nature of Services

Petal Pot Florist provides floral arrangements, event planning and styling services, customized gift arrangements, and event décor setup based on client requirements.

2. Bookings and Payments

• Bookings are confirmed upon payment of the agreed deposit or full amount.

• The remaining balance must be paid prior to the event date as agreed.

• Prices are subject to change without prior notice before booking confirmation.

3. Modifications and Cancellations

• Clients may request modifications prior to the execution date, depending on the nature of the order.

• Deposits are non-refundable once the booking is confirmed.

• In case of cancellation before execution, partial refunds may be considered depending on expenses already incurred.

4. Client Responsibility

• The client is responsible for providing accurate event details, including location, timing, and requirements.

• Any last-minute changes to the venue or event timing may result in additional charges.

5. Limitation of Liability

Petal Pot Florist is not responsible for delays or changes caused by circumstances beyond our control, including weather conditions or governmental decisions.

Privacy Policy

Last Updated: 16/2/2026

At Petal Pot Florist, we respect your privacy and are committed to protecting your personal information.

1. Information We Collect

We may collect the following information:

• Name

• Phone number

• Email address

• Event location

• Event details

2. Use of Information

We use collected information to:

• Confirm bookings

• Communicate with clients

• Coordinate event details

• Improve our services

3. Data Protection

We implement appropriate technical and organizational measures to safeguard your data from unauthorized access.

4. Information Sharing

We do not sell or share customer information with third parties, except when necessary to complete the service (such as delivery companies or flower suppliers).

Return and Refund Policy

Last Updated: 16/2/2026

1. Event Planning Services

• Deposits are non-refundable once the booking is confirmed.

• In case of cancellation before execution, refund eligibility will be assessed based on actual expenses incurred.

2. Floral Arrangements and Products

• Due to the perishable nature of flowers, orders cannot be returned or exchanged after delivery unless there is a clear error on our part.

• Any concerns must be reported within 24 hours of delivery.

Contact Us

For inquiries or bookings, please contact:

📞 96560034002